Refund policy

If you are unhappy with your purchase for any reason within 14 days of purchase, we will accept a return (or exchange) and refund you within 2 business days of receiving the souvenirs

All purchases are protected: each check is automatically cleared online by our PRRO, so the conditions for returning purchases require filling out an official return form. If you would like to return an item, please send us email to

We will be able to accept the return of souvenirs made according to your individual order (in non-standard sizes, with individual engraving or other individual parameters) only if the souvenirs is made in violation of your wishes or with technical defects: damage, deformation or violation of proportions

Contact us

Ukraine: Lusy, Project Leader of “From Ukraine with Love” +380953677319

USA and EU: Matt, Head of Humanitarian Response for, mail:

FOP Yurkova Liudmila Volodymirivna (2413413964)